Privacy Policy

Dr. Tediana Torrens (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.drtorrens.com.

If you have any questions about this policy, please contact us at tedianatorrensnd@gmail.com.

Information We Collect

We collect the following types of personal information when you interact with our website:

Name
Email address
Phone number
Address (for patients requesting appointments)
Medical or health history information (only if voluntarily provided via secure intake forms)

We also collect certain technical information via cookies and analytics tools to help us understand how users engage with our site.

How We Collect Information

Your personal data is collected through:

Contact forms
Appointment request tools
Newsletter sign-ups
Patient portal access (via Charm EHR)
Website cookies and tracking pixels

How We Use Your Information

We may use your information for the following purposes:

To respond to your questions or requests
To schedule appointments
To send newsletters and practice updates
To provide you with relevant health information
To deliver marketing or promotional communications
To analyze website performance and user experience

Third-Party Services

We may share your information with trusted third-party service providers to facilitate the functioning of our business:

Charm EHR: Used for secure appointment scheduling and communication with patients.
Wix: Used for website hosting, email marketing, and basic contact management.
Google Analytics: Used to monitor website traffic and improve user experience.
Social Media Ads: We may use data collected via cookies or pixels to serve you ads on platforms like Google, Facebook, and Instagram.
Clinic Staff: Limited access to personal information for the purposes of managing scheduling and communication.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and related technologies for analytics and advertising purposes. These tools may collect information such as:

IP address
Browser type
Time spent on the site
Pages visited

You may choose to disable cookies through your browser settings.

Your Rights

You have the right to:

Opt out of marketing emails by clicking the “unsubscribe” link at the bottom of any newsletter.
Disable cookies through your browser settings.
Contact us at tedianatorrensnd@gmail.com to request that we update or delete your contact information.

Children's Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If you believe we have collected such information inadvertently, please contact us so we can delete it.

HIPAA Compliance

While we are a healthcare practice, we do not collect Protected Health Information (PHI) directly through our website. All patient-related medical information is collected and managed through a secure, HIPAA-compliant platform (Charm EHR).

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the website constitutes your agreement to the updated terms.

Business Name: Dr. Tediana Torrens
Address: 3200 Middlefield Road, Suite D, Palo Alto, CA 94609
Contact Email: tedianatorrensnd@gmail.com
Website: www.drtorrens.com

Effective Date: April 2025